Q. Can I log in with my full site (www.anthem.com) username and password?
A: Yes, use your username and password to log in to our mobile app or mobile site (m.anthem.com).
Q. How do I register for a username and password?
A: Please register using a desktop or laptop computer on our full site at www.anthem.com. If you're already registered on our full site, use your username and password to log in to our mobile app or mobile site (m.anthem.com).
Q: What should I do if I need help finding a doctor or facility? Or, if I have a benefit question?
A: Call the Member Services number on the back of your member ID card.
Q: How do I find a provider in my dental or vision plan? How do I find laboratory, medical equipment and other medical services?
A: Use the Find a Doctor (Dentist, Pharmacy, or Hospital) tool on our full site at www.anthem.com.
Q: Why does my doctor not appear in the search results?
A: Your doctor may not be a part of the network you searched. Or, your search choices may not fit your doctor. Check your spelling and try other search choices.
Q: Why am I having trouble viewing the mobile app or mobile site?
A: You may be using an older operating system. Try using one of these operating systems and browsers. Operating Systems: iOS 4-5, Android 2.3 (Gingerbread), 4.0 (Ice Cream Sandwich), 4.1 (Jelly Bean). Browsers: Safari (iPhone), Chrome browser (on Android devices where it's the default browser), Android browser (on Android devices where it's the default browser).
Q: Why does the mobile app shut down on me?
A: Most often this means we are busily working to make the mobile app work with the most recent version of the Apple iOS or Google Android operating systems. For help, call: 1-866-755-2680.
Q: My mobile ID card does not look like the one in my purse or wallet. Should I be worried?
A: No, you can use your mobile ID card to get care when you visit your doctor.
Q: Why don't I see my spouse's, or 18-year-old child's mobile ID card?
A: Other adults on your plan may not be shown unless they log in to our full site at www.anthem.com and give you Policy Viewing Access Rights (under Profile).
Q: Why does the mobile app show "Loading…"?
A: To get up-to-date data, the mobile app must first talk to our servers.
Q: Are the mobile app and mobile site secure?
A: Yes, we use the same security technology as our full site at www.anthem.com.
Q: When I email my ID card, is it a secure?
A: Yes, when you email your ID card, the recipient can only get the card from a secure URL.
Q: Do you have an app for phones other than Apple iOS or Google Android?
A: No, Apple iOS and Google Android are around 80% of mobile users.
Q: Do you have an app for Windows-based phones?
A: No, but Windows-based phones can use the mobile site at m.anthem.com to do all the same tasks as the mobile app, except save an ID card.
Q: Can I use the mobile app with my Apple iPad or Android tablet?
A: Yes, but the mobile app was made for Android and Apple phones.
Q: Does the mobile app need to connect to the Web to work?
A: Yes, unless you only need to view saved ID cards.
Q: Are there plans to add new features like view claims and benefits?
A: Yes, we are busy working on new features that you will see in the coming months.
For more FAQs, go to Customer Support on our full site at www.anthem.com. For help with technical problems, call tel: 1-866-755-2680.